Penn(y) John

Security Focused IAM IT Engineer

About

::I AM::
Ibibio-Igbo born with a U.S. passport
Non-binary
Taoist
Sophrologist

Resume

WORK EXPERIENCE
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Senior IT Engineer | Netlify Inc; Remote Work | 06/2022 - Present
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- Increased the number of SaaS applications integrated into Okta SSO by 26 cumulatively to date.
- Implemented Risotto AI Bot as Tier I End User Support via Slack. Streamlined support requests with a metric of success by replacing 26 common access requests. Up to a third of tickets today are now solved without human IT interaction.
- Staged, deployed, and directed enrollment of Kolide Endpoint Compliance (also known as 1Password Device Trust) for all endpoints, which now acts as a required authentication requirement for critical internal applications.
- Automated user lifecycle provisioning and de-provisioning, reducing toil for account administration from 110% (60 of 55 minutes per user lifecycle tasks) to 64% (35 of 55 minutes per user lifecycle tasks)
- Staged, deployed, and facilitated enrollment of SentinelOne, increasing the monitoring, detection, and response to vulnerabilities of all endpoints from 12% to 100%
- Created an application privilege barrier to enforce annual Security Awareness trainings, resulting in one hundred percent of employees & contractors completing training by Q1 of each fiscal year.
- Migrated all Mac laptops from external vendor MDM to an internally managed JAMF MDM. Primary owner of maintaining updates and security policies.
- Decreased contingent worker onboarding time to completion from roughly 60 minutes to 10 minutes through improvements in automation and access.+------------------------+
IT Engineer | Lever Inc; Remote Work | 06/2019 - 5/2022
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- Managed macOS fleet with JAMF MDM, including the creation of configuration profiles, Zero-touch enrollment policies, and application and OS patching protocols
- Built and maintained open-source scripted integrations and automations when paid products were unavailable or limited
- Worked with cross-functional stakeholders to deploy business critical SaaS applications behind Okta SSO
- Worked closely with Security team to implement and report on endpoints during incident discovery
- Planned and documented team projects with Agile methodology+------------------------+
IT Support Specialist | Sirius XM/Pandora; Oakland, CA | 11/2017 - 05/2019
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- Began work with little training needed due to breadth of experience
- Provided first response support for leadership teams/EAs
- Assisted with IT purchasing, procurement, and vendor relations
- Performed as Jr MDM Admin of macOS fleet and BYOD via JAMF, Workspace One, and Enterprise Connect+------------------------+
Senior Desktop Support Engineer | AssetMark via TekSystems; Concord, CA | 05/2017 - 11/2017
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- Successfully updated deploy tasks and policies to allow macOS fleet to check in and enforce FileVault encryption, a first for the company
- Built shell scripts to increase the speed and efficiency with which macOS fleet enrolled into Active Directory and McAfee AntiVirus
- Hardened macOS fleet by remotely demoting admin access+------------------------+
IT Consultant/Service Desk, Tier II | The Linde Group; Berkeley, CA | 02/2014 - 05/2017
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- Provided phone, remote, and occasional onsite IT support to various Bay Area small businesses and startups. Scope of support ranged from 7 to 700+ machines depending on company.
- Inherited and revamped internal Service Desk. Trained Tier I Service Desk membersSKILLS & COMPETENCIES
Access control and identity management * MacOS and iOS Endpoint Management * Google Workspace administration * Slack/MS Teams administration * Okta SSO configuration and maintenance * JAMF configuration and maintenance * Okta Workflows automation development and deployment *Encryption and data protection * Python * ShellCOURSES & CERTIFICATIONS
- Completed: Okta Certified Professional
- Completed: Jamf MDM 300 Certified Administrator
- Completed Course: Red Hat System Administration I | RH124
- Completed Course: CompTIA Network+ N10-007- In Progress: (ISC)2 Certified Information Systems Security Professional (CISSP)EDUCATION
Dominican University of California | Bachelors of Science | 2003-09
Biology, Molecular Cell Concentration, Chemistry MinorCollege of Marin | Associates of Art | 2008-13
Fine Art, Studio Art

A PDF copy of my resume is available here